UPSOUL ("Upsoul," "we," "us," or "our") operates as a small business in Western Australia, committed to safeguarding privacy under the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth). This policy details how personal information is collected, used, disclosed, and managed when visiting our website or using our services.

By accessing our services, you agree to the terms of this policy.

1. Kinds of Personal Information We Collect

Direct information includes names, email addresses, phone numbers, and billing details collected through inquiries, purchases, or subscriptions. Business-related details such as contact information captured via lead forms, booking tools, or chatbot interactions are also collected, along with any details shared during contact or event attendance.

Automatic collection occurs through website technologies including IP addresses, device types, and browsing behaviour via cookies. We do not collect sensitive health data unless it is relevant to services and voluntarily provided.

2. How We Collect Personal Information

Information is collected directly through forms, emails, phone calls, and website interactions. Automatic collection occurs through website technologies. Third-party sources such as marketing partners or public sources may provide information only where necessary and with required consent. Collection is limited to information "reasonably necessary for our functions" per APP 3.

3. How We Use Personal Information

Personal information supports our web design and SEO services, lead capture, booking tools, and communication. It enables us to respond to enquiries, process orders, and send updates. Marketing materials such as newsletters are sent with opt-in consent; you may unsubscribe at any time.

Uses include payment processing, account management, legal compliance, fraud prevention, and security. Consent, contractual necessity, or legitimate business interests form the legal basis for processing.

4. Disclosure of Personal Information

Information may be disclosed to service providers (payment processors, hosting services) under confidentiality agreements, to affiliates for internal operations, and to legal authorities when required by law. We do not sell personal information.

Overseas disclosures are uncommon. Where they occur (such as to US cloud providers), we take reasonable protective steps and will notify you in collection notices per APP 8.

5. Security of Personal Information

We take reasonable steps to protect data from misuse, interference, loss, unauthorised access, modification, or disclosure (APP 11). Protections include secure servers, encryption, access controls, and staff training. Complete security cannot be guaranteed. Unnecessary information is securely destroyed or de-identified.

6. Access and Correction

You may request access to or correction of your personal information (APPs 12 and 13). Contact us at the details below. We typically respond within 30 days. Access requests may incur a small fee to cover our costs.

7. Complaints

If you believe the APPs have been breached, contact us first. If unresolved, you may file a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

8. Cookies and Tracking

Our website uses cookies to enhance user experience and analyse traffic. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

Policy updates will be posted with revised dates. Continued use of our services following changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy questions, access requests, or complaints:
hello@upsoul.com.au

Privacy Policy